It’s a journey,
not a transaction
Great customer experiences don’t happen by accident—they’re designed.
Let’s step back, see the full customer experience & make it better. Earn more sales, repeat customers and referrals.
Take this 60 second assessment to see if you've covered all the customer experience basics.
Focus on what matters most
Every customer journey has moments that matter: the start, the peak, the pit, and the finish. Using human-centered design, I help businesses shape these moments to create smoother experiences, stronger connections, and measurable results.
How I can help
Some organizations need fresh ideas, others need better processes — I provide what fits your situation.
The goal is straightforward: create customer experiences that work smoothly, make people happy, and help your business grow.
Past clients:
Canadian Club
Connecticut Green Bank
ComEd
Elevate
Fair Vote Minnesota
Inclusive Property Capital
La Doña Cervecería Brewery
Life Savers Candy
Oscar Mayer
SolarMatch
United Way
Wrigley’s Juicy Fruit