A starting point,
not a menu
Below are my most common services — but nothing’s one-size-fits-all. I tailor every project to your unique situation.
Together, we can design the right experience for you.
Sneak Peek
A fast, focused diagnostic of your customer journey. I step into your customers’ shoes and get a clear-eyed view of what’s working—and what’s not.
For organizations that need a quick outside-in assessment and actionable ideas to kickstart CX improvements.
Minimal time needed from your team—just a short kickoff call and access to key materials.
Investment
Turnaround
2 weeks
$
Mapping Workshop
A hands-on one day session to align teams and uncover insights. This workshop brings together cross-functional teams to map the customer journey, identify gaps, and generate breakthrough ideas.
Great for breaking silos and building a shared vision.
You bring the people—I’ll handle the prep, facilitation, and follow-up.
Turnaround
Investment
1 month
$$
Journey Revamp
A full customer experience transformation, start to finish. We’ll map the entire journey, gather internal and customer insights, and co-create a step-by-step plan to improve every stage—early interest to long-term loyalty.
For organizations ready to turn CX into a competitive advantage.
Includes interviews, insights, and implementation assistance—light lift for your team, big impact for your customers.
Turnaround
Investment
$$$
6-8 weeks